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RETURN POLICY

  • Language: The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.

  • Currency: Charges are payable in the currency prescribed with our published prices unless otherwise specifically stated by us. We currently support RM only.

  • Accuracy: All prices published are correct at the time of publication. We reserve the right to revise any prices at any time and from time to time without prior notice.

  • Applicable Prices: Applicable prices are those published by us or on behalf. Prices may exclude administration fees, delivery charges and other charges unless otherwise specifically stated by us.

  • Payment & Confirmation of Purchase: The purchase is confirmed after full payment is made and we will issue you a booking number. Once confirmed, the order cannot be cancelled.

  • Refund Policy: Refunds will be given at the discretion of the Company Management.

  • Proper Person: We shall make a refund only to the person who has paid for the Product upon presentation of identification and satisfactory proof of such payment.

  • Process: Requests for refunds must be made in writing and accompanied by the original payment confirmation and/or booking number, proof of payment and identification.

  • Personal Data: You hereby acknowledge and agree that your personal data has been given to us for the purposes of making purchase and providing you with confirmation of that purchase, providing and developing ancillary services and facilities, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of purchase with us you authorise us to retain and use your personal data and to transmit it to our own offices, authorised agents and third party business associates, government agencies, other merchants or the providers of the services mentioned above.

  • Modification and Waiver: None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Terms & Conditions.

 

DELIVERY METHOD & TIMING

  • Delivery will be made within 4 - 7 working days covering Klang Valley, Putrajaya, & Selangor.

  • Delivery will be made within 7 - 14 working days covering Penang & Northern area (Kedah).

  • For customer outside the Klang Valley, Putrajaya, Selangor, Penang & Northern area, please contact our customer service at 03-22824155 or email to enquiries@eauclairewater.com to make purchase.

  • We reserve the right to revise the minimum order at any time and from time to time without prior notice.

  • Order received after 3pm will be considered as the next day order.

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DISCLAIMER OF LIABILITY

  • The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.eauclairewater.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.eauclairewater.com liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

  • www.eauclairewater.com makes no representations or warranties on satisfactory quality, merchantability, fitness for purpose of the Products and in any event, you shall not look to www.eauclairewater.com for any warranty or representations. Utilization of any warranty given by the manufacturer of the Products shall be governed by applicable law.

  • www.eauclairewater.com shall not be responsible for any delay or failure to perform any of its obligations herein if the event is caused by circumstances beyond its reasonable control or otherwise unavoidable (“Force majeure”).

  • www.eauclairewater.com total liability herein in respect of each event or series of connected events which may give rise to any claims shall not exceed the registration account fee of www.eauclairewater.com, if any, and the value of the Products giving rise to the claims.

 

INTELLECTUAL PROPERTY

  • All copyrights, trademarks and other intellectual property rights in all contents, materials, concepts and graphics supplied as part of this website shall remain at all times our property or the property of our suppliers or other third party contents providers, as the case may be. Strictly, you are not permitted to use or reproduce any of these materials in any way without our and/or the relevant third party proprietor(s)’ prior written approval.

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